CONCEPT / COMMERCE
Guided Product Discovery
What should a shopping guide do when the customer is unsure, nothing matches or the question is about health? Try each path, then follow a supported product choice into the basket. Replies are scripted; a request for human help can be prepared here, but nothing is sent.
WHEN THE ANSWER ISN’T CLEAR
One detail first.
Would you like capsules or powder? Capsules come in a bottle; powder comes in a canister. Choose the format you want to compare.
Two catalog formats.
No product selected yet.
Authored conversation. No live AI model.
01 / ask
Know when to ask, stop or hand over.
Try an unclear preference, an unsupported request and a health question. Each follows its own path: clarification, no match or a local human handover.
WHEN THE ANSWER ISN’T CLEAR
One detail first.
Would you like capsules or powder? Capsules come in a bottle; powder comes in a canister. Choose the format you want to compare.
Two catalog formats.
No product selected yet.
Authored conversation. No live AI model.
02 / choose
Show only what the record supports.
On the supported path, compare capsules and powder using named catalog facts. Inspect the source before choosing a product.
YOUR PRODUCT PLAN
A reason for the choice.
YOUR PICTURED SELECTION
Daily Essentials
Capsules · 60 per bottle
WHY IT’S SHOWNYou chose capsules.
THE FACTS BEHIND IT
One bottle. 60 capsules. Catalog C-02. Compare the pack, read its source facts, then decide.
Related reading: Making sense of a pack label.
03 / basket
Keep the customer’s choice intact.
Review the selected product and pack in a local basket. Remove an item or reset the experience without creating an order.
YOUR SELECTION / READY TO REVIEW
A choice, carried through.
YOUR PICTURED SELECTION
Daily Essentials
Capsules · 60 per bottle
WHY IT’S SHOWNYou chose capsules.
The product you chose stays in your basket. Review its pack details or remove it before continuing.
Your products and purchase preferences, together.
Looking for the catalog record?
Compare source facts and corrected fields in the AI-Ready Product Catalog.
YOUR STORE. YOUR NEXT STEP.
What would this look like for your brand?
We’d agree the questions your guide should clarify, decline or pass to a person. Your approved content and support process would define those boundaries before a live connection is built.